Sooke, BC - Adrena Line Zipline Adventure Tours - Guest Services

Company: Adrena LINE Zipline Adventure Tours

Location: 5128C Sooke Road, Sooke, BC, V9Z0E2

Contract Length : Seasonal (March to October)

Job Title & Description: Guest Services Agents

As the first point of contact with all of our guests, Guest Service Agents are responsible for creating a pleasant and professional experience, leaving guests excited to spend time with us. Their friendly and upbeat personality combines with a genuine desire to deliver outstanding customer service. An amazing attention to detail despite a busy environment ensures that policies and procedures are followed accurately.

A maximum of 40 hours weekly. Day and evening shifts available, weekends required.

$13.00 per hour

-Greet guests in a friendly and professional manner, anticipating and addressing their unique needs/concerns
-Provide consistent and accurate information on our company, tours, and the surrounding area
-Ensure guests are aware of and comfortable with, all activity requirements and policies
-Respond to, and resolve inquiries via telephone, email and in-person
-Coordinate tour arrangements for guests, including reservations, payment, and transportation details
-Perform accurate and thorough guest check-ins, ensuring tours depart in a timely fashion
-Execute daily computer-based tasks, including reservations, data entry, reporting, research
-Administrative opening and closing duties, including maintenance of a cash float
-Practice proactive risk management habits
-Ongoing maintenance of retail products (inventory and re-stocking)
-Ensure a clean and tidy workplace
-Special projects, as assigned by management

Requirements: Requirements:
-Excellent interpersonal skills – an upbeat, friendly and professional attitude
-Ability to multitask and excel in a busy environment
-Standard First Aid / CPR Level C certification
-Team player, yet also able to work independently
-Strong knowledge of Sooke/Victoria and the surrounding area
-Ability to organize, plan ahead and manage workload
-Meticulous attention to detail
-Previous experience in customer service, hospitality/tourism, sales
-Excellent computer skills, specifically Google Apps and Microsoft Office
-Awareness and understanding of risk management
-Strong communication skills, verbal and written
-Proficiency in additional languages an asset


Contact Information: Email: | Phone: #250-642-1933